Client satisfaction is key to TEN Advocaten N.V. Our office will do everything in its power to provide you with the best possible service. It may nevertheless occur that you feel dissatisfied with a certain aspect of our services. The following paragraph explains what you can do in such circumstances.
If you are dissatisfied with the conclusion and/or execution of an agreement for services, the quality of our services or the amount of the invoice, we request that you first submit your objections to your own lawyer. You may prefer to contact our office’s complaints officer, Inge Mooren-Van Weereld. Our office handles complaints according to the process described in our office complaints procedure. Click here for details.
In consultation with you, we will try to find a solution to the problem as soon as possible. We will always send you written confirmation of the solution. You can expect to receive our written response to your complaint within four weeks. In the unlikely event that we have to deviate from this term, we will inform you in good time, stating the reason and the term within which you can expect our reply.
We greatly appreciate your cooperation in letting us know if you have any complaint. You can rest assured that we will include all justified complaints in the evaluation of our office and will do our utmost to prevent any recurrence.